Senior Product Owner – CRM (m/f/d)
Düsseldorf
Full-time
Permanent employee
Your Contribution
As Senior Product Owner – CRM, you drive the evolution of our Odoo-based CRM and ERP platforms and ensure they continuously support our business objectives. You combine product ownership with a strong focus on business process excellence, challenging existing ways of working and identifying opportunities for simplification and automation. Acting as the bridge between business and technology, you align stakeholders across functions and countries around a shared product vision. Through continuous improvement of customer, operational, and financial processes, you help create better customer experiences, higher efficiency, and scalable business operations.
Menu of Responsibilities
In this role, you take ownership of our CRM and ERP landscape and drive continuous improvement across business-critical processes:
- Define and drive the product vision, roadmap, and priorities for our Odoo-based CRM and ERP platforms, aligned with business strategy and customer experience goals.
- Analyse, challenge, and continuously improve end-to-end business processes across Order-to-Cash, billing, payments, customer management, logistics, procurement, and finance.
- Own and prioritise the product backlog, translating business needs and process improvement opportunities into clear user stories and deliverables.
- Partner with Sales, Finance, Customer Experience, Support, Operations, Logistics, and Data teams to align priorities and maximise business value.
- Lead collaboration with implementation and service partners, ensuring solutions meet business requirements, quality standards, and expected outcomes.
- Drive adoption of new capabilities by ensuring process integrity, data quality, effective release planning, stakeholder engagement, and continuous feedback.
Ingredients for Success
- Proven experience in Product Ownership, Product Management, Business Analysis, or a similar role within CRM, ERP, or business systems environments.
- Strong understanding of commercial, operational, financial, and logistics processes, with the ability to identify and drive process improvements.
- Experience managing product backlogs, priorities, and stakeholder expectations within agile ways of working.
- Excellent communication and facilitation skills, enabling alignment and decision-making across diverse stakeholder groups.
- Customer-focused mindset combined with a passion for continuous improvement, operational excellence, and measurable business outcomes.
- Experience working with CRM and ERP platforms; knowledge of Odoo is beneficial. Fluent English is required.
Recipe Card
DISH has more than 380k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small, medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.
Join our HoReCa Revolution
Shape the systems behind our customer and business processes and help drive the digital transformation of the hospitality industry. Your product vision and passion for continuous improvement will make a real impact across our organization!
Be one part of many chefs
GET THINGS DONE QUICKLY
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.
OWNERSHIP
At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!
FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries.
INNOVATION & AGILE WORK
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset.
DISHVERSITY
Join an international company with members from over 34 different cultures.
Together, we celebrate diversity and respect our multinational backgrounds.
DISHPOWERMENT
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development. You are never alone, we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!
CUSTOMER CENTRICITY
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together; wholesale to the max!
Bite-sized benefits:
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.
OWNERSHIP
At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!
FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries.
INNOVATION & AGILE WORK
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset.
DISHVERSITY
Join an international company with members from over 34 different cultures.
Together, we celebrate diversity and respect our multinational backgrounds.
DISHPOWERMENT
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development. You are never alone, we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!
CUSTOMER CENTRICITY
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together; wholesale to the max!
Bite-sized benefits:
- Private pension scheme
- JobRad
- DISH Sports Club including on-campus Gym
- Corporate Benefits & DISH.digital benefits
- Access and employee discounts in METRO stores
About us
DISH was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels, restaurants, and caterers). DISH provides competitive solutions for some of the most pressing challenges of the industry. More than 380.000 restaurateurs across 16 countries already use digital solutions of DISH to improve their business performance.
For more information, please visit www.dish.digital and www.dish.co